At Biqet, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how BIQET LTD collects, uses, stores and protects personal information when you use the Biqet website, AI Career Companion, dashboard and related services.
1. Who We Are
BIQET LTD, trading as Biqet, is the organisation responsible for the personal information processed through Biqet.
For UK data protection purposes, BIQET LTD is the data controller of your personal information.
Company details:
BIQET LTD
Company number: 17416011
Registered in England and Wales
Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA
If you have questions about this Privacy Policy or how we use your personal information, contact:
Email: hello@biqet.com
BIQET LTD is registered with the Information Commissioner's Office (ICO) as a data controller.
ICO registration reference: ZC229733
2. Information We Collect
The information we collect depends on how you use Biqet.
Account Information
We may collect:
Your name
Email address
Account identifiers
Login and authentication information
Information provided through third-party authentication services, such as Google, where you choose to use them
Subscription or account-plan status
We do not receive your Google password when you use Google authentication.
CV and Career Information
When you use our career-analysis services, you may provide:
CVs or resumes
Employment history
Education and qualifications
Skills and experience
Professional achievements
Job titles and career history
Career goals
Job preferences
Salary or career expectations
Interview answers
Career-planning information
Other information contained in documents or messages you choose to provide
Some of this information may be used to create career scores, assessments, recommendations and other personalised outputs within your Biqet dashboard.
Information You Provide to AI Features
When you interact with Biqet's AI features, we may process:
Questions and prompts
Career-related messages
Interview responses
Information provided to AI coaching tools
AI-generated responses and recommendations
Usage information associated with those interactions
Special Category Information
We do not require you to provide sensitive or special-category personal information in order to use Biqet.
However, CVs and other documents can sometimes contain information revealing matters such as health, disability, racial or ethnic origin, religious beliefs or other sensitive information.
You should avoid including sensitive personal information unless it is genuinely necessary for the career service you are requesting.
Where such information is contained incidentally within information you choose to provide, it may be processed as part of handling that document or providing the requested service, subject to applicable data-protection law.
Payment, Subscription, Refund and Dispute Information
If you purchase a paid Biqet subscription, payment processing is provided by Stripe.
Biqet does not store your complete payment-card details.
We may receive and process limited payment, subscription and billing information necessary to operate and protect your account, including:
Subscription status
Plan type
Billing period
Payment status
Stripe customer or subscription identifiers
Transaction or payment identifiers
Payment-method brand and limited display information, such as the final four digits and expiry date
Refund status and amount
Payment-dispute or chargeback status
Stripe dispute, charge or payment identifiers
Information about whether a payment dispute is open, won, lost or otherwise resolved
Information required to manage subscription access while a payment dispute is being reviewed
Where a payment is refunded or disputed, we may maintain limited billing-event and transaction records for purposes including accounting, fraud prevention, payment reconciliation, dispute handling, legal compliance and protecting our legitimate business interests.
Biqet does not receive or store your card security code or full payment-card number.
Technical and Usage Information
When you use Biqet, we may automatically receive information such as:
IP address
Browser type
Device type
Operating system
Pages or features visited
Dates and times of access
Interaction and usage information
Security and diagnostic information
Cookie and analytics information where permitted
3. How We Use Your Information
We may use personal information to:
Create and manage your Biqet account
Authenticate users and protect accounts
Receive, store and process CVs
Analyse your CV and career information
Generate your personalised Career Diagnosis
Calculate career, CV and readiness scores
Provide career recommendations and suggested improvements
Generate career paths and action plans
Provide interview-preparation features
Provide AI career-assistance features
Maintain your career dashboard and progress
Manage subscription entitlements and usage limits
Process and administer payments
Manage subscription upgrades, downgrades and cancellations
Process and record refunds
Identify and manage payment disputes and chargebacks
Temporarily restrict paid access while an applicable payment dispute is being reviewed
Restore or adjust paid access following resolution of a payment dispute
Reconcile subscription information with Stripe
Prevent duplicate, fraudulent or abusive billing activity
Maintain appropriate financial and transaction records
Provide customer support
Respond to requests and enquiries
Detect misuse, fraud and security threats
Troubleshoot and improve the reliability of Biqet
Understand how the platform is used
Develop and improve our services
Comply with legal, regulatory, accounting and tax requirements
Establish, exercise or defend legal claims where necessary
We do not sell your CV or career information to employers or recruitment agencies.
4. Our Lawful Bases for Processing
UK data-protection law requires us to have a lawful basis when processing personal information.
Depending on the processing activity, we may rely on:
Performance of a Contract
We process information where it is necessary to provide the Biqet service you request.
For example, this may include:
Creating your account
Processing your CV
Generating your Career Diagnosis
Providing dashboard features
Providing AI career tools
Managing your subscription
Processing payments
Managing subscription changes, cancellations and refunds
Legitimate Interests
We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights.
This may include:
Protecting the security of Biqet
Preventing fraud and abuse
Investigating payment disputes or chargebacks
Reconciling billing records
Protecting against unauthorised access to paid services
Troubleshooting technical problems
Understanding service performance
Improving the platform
Maintaining appropriate business and financial records
Establishing, exercising or defending legal claims
Consent
We may rely on your consent where required, including for certain:
Cookies
Analytics technologies
Marketing communications
Optional processing activities
Where processing is based on consent, you may withdraw that consent at any time.
Legal Obligation
We may process or retain information where necessary to comply with applicable law, regulatory requirements, tax obligations, accounting requirements or lawful requests from authorities.
5. Artificial Intelligence and Profiling
Biqet uses artificial intelligence and automated processing to analyse information you provide and generate personalised career insights.
This may include analysing aspects of your career profile such as:
CV quality
Career readiness
Skills and experience
ATS compatibility
Readability
Interview readiness
Career strengths and weaknesses
Potential career paths
This processing may amount to profiling because technology is being used to evaluate aspects of your professional profile.
Biqet's AI-generated scores, recommendations and assessments are advisory tools.
Biqet does not make employment decisions on behalf of employers, does not decide whether you will receive a job offer and does not use its career assessments to make decisions that produce legal or similarly significant effects on you.
You remain responsible for deciding whether and how to act on AI-generated career guidance.
6. AI-Generated Content
AI-generated information may occasionally be inaccurate, incomplete or unsuitable for your particular circumstances.
Biqet is designed to provide career assistance rather than replace your own judgement.
Information generated by Biqet should not be considered legal, financial, regulated recruitment or professional employment advice.
7. Cookies and Analytics
Biqet uses cookies and similar technologies.
Some cookies are necessary for features such as:
Authentication
Account security
Maintaining sessions
Remembering essential preferences
We may also use analytics or similar technologies to understand how people use Biqet and improve our services.
Where required, non-essential cookies and analytics technologies are used only after you have provided the appropriate consent.
You can manage your choices through Biqet's cookie controls and, where applicable, your browser settings.
8. Who We Share Information With
We may use trusted service providers to operate Biqet.
These may include providers of:
Cloud hosting
Database and file storage
Authentication
AI processing
Workflow automation
Transactional email
Analytics
Security and monitoring
Payment processing
Customer support and related infrastructure
These organisations may process personal information on our behalf where necessary to provide their services.
Payment and billing information may be processed by Stripe in order to:
Process subscription payments
Manage payment methods
Administer recurring subscriptions
Process refunds
Detect and prevent payment fraud
Process payment disputes and chargebacks
Comply with payment-network, banking and regulatory obligations
Payment disputes may also involve information being processed by banks, card issuers, payment networks or other organisations involved in resolving the dispute.
We may also disclose personal information where:
Required by law
Required by a court or regulatory authority
Necessary to protect Biqet, our users or others
Necessary to investigate fraud or security incidents
Necessary to investigate, respond to or defend a payment dispute or chargeback
Necessary to establish, exercise or defend legal claims
Necessary in connection with a merger, acquisition, financing, restructuring or sale of all or part of the business, subject to appropriate safeguards
We do not sell personal information as part of our ordinary business model.
9. International Data Transfers
Some technology providers used to operate Biqet may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under applicable UK data-protection law.
Depending on the destination and provider, this may include relying on:
UK adequacy regulations
Appropriate contractual safeguards
Other legally recognised transfer mechanisms
10. Data Security
We use appropriate technical and organisational measures designed to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised alteration
Unauthorised disclosure
Destruction
Measures may include access controls, authentication, database protections, restricted file-storage access and other security safeguards.
Billing, refund and dispute information is protected through server-side controls designed to prevent users from directly changing protected subscription, payment-dispute or entitlement information.
However, no internet-based service can guarantee absolute security.
11. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary for the purpose for which it was collected.
The appropriate retention period depends on factors including:
Whether your Biqet account remains active
Whether information is needed to provide the service
The nature of the information
Security and fraud-prevention requirements
Legal, accounting, tax or regulatory obligations
Payment and transaction recordkeeping requirements
Whether a refund, payment dispute or chargeback remains unresolved
Whether information is required to resolve disputes or enforce agreements
Whether information is required to establish, exercise or defend legal claims
CVs, career information, diagnoses and account information may be retained while your account remains active so that Biqet can provide your dashboard, history and related features.
If you delete your account, personal information associated with your career profile and use of the service will be deleted or anonymised in accordance with our deletion processes, except where information must be retained for legitimate legal, regulatory, security, fraud-prevention, accounting, tax or dispute-handling reasons.
A refund, payment dispute or chargeback does not by itself automatically delete your Biqet account or personal information.
Where you separately choose to delete your account, limited billing, payment, refund or dispute records may continue to be retained where reasonably necessary for legal, accounting, tax, fraud-prevention, financial reconciliation or dispute-handling purposes.
Retention of these limited records does not mean that Biqet will continue retaining your CV, Career Diagnosis, application history or other career-related account content where that information is no longer required.
Residual copies of deleted information may remain temporarily within secure backups until those backups are replaced or deleted through normal system processes.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Request transfer of certain personal information
Withdraw consent where processing relies on consent
Object to direct marketing
Raise concerns about the way your information is being processed
These rights are not absolute and may depend on the circumstances and lawful basis for processing.
In some circumstances, we may need to retain limited information despite a deletion request where this is necessary to comply with applicable law, maintain legally required financial records, prevent fraud, resolve payment disputes or establish, exercise or defend legal claims.
To exercise your rights, contact:
We may need to verify your identity before completing certain requests.
13. Complaints
If you are concerned about how BIQET LTD handles your personal information, please contact us first so that we can investigate your concerns.
Email: hello@biqet.com
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator.
ICO registration reference: ZC229733
14. Children's Privacy
Biqet is intended for people aged 16 or over.
We do not knowingly provide Biqet accounts to children under 16.
If we become aware that personal information relating to a child under the minimum permitted age has been collected contrary to this requirement, we will take appropriate steps to remove it.
15. Marketing Communications
Where you have chosen to receive marketing communications from Biqet, we may send information about:
Biqet services
New features
Product updates
Career-related content
Promotional offers
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
Service-related communications necessary to operate your account may still be sent even if you opt out of marketing.
16. Changes to This Privacy Policy
We may update this Privacy Policy where our services, technology, legal obligations or data-processing practices change.
When we make changes, we will update the Last updated date at the top of this page.
Where a change materially affects how we use personal information, we will provide additional notice where appropriate.
17. Contact Us
For questions, requests or concerns relating to privacy or personal information, contact:
BIQET LTD
Company number: 17416011
66 Paul Street
London
England
United Kingdom
EC2A 4NA
Email: hello@biqet.com
ICO registration reference: ZC229733